FAQ & SUPPORT

FAQ & SUPPORT

Are you a shop owner looking for answers, click here.

Return & Replace

Please note that you will not receive a confirmation that your package has arrived at the store. You will only receive an email about your package once the physical store has processed and refunded the amount to you. The stores have up to 14 days of processing time, from the day they receive your return package (does not include sales from individuals (Private Collection). You will therefore receive a confirmation of your return / exchange by mail.

I HAVE A PRODUCT THAT I WANT TO RETURN. HOW DO I DO IT?
WHERE ARE MY ORDERS SHIPPED FROM?
WHERE IS MY ORDER?
HOW ARE MY PRODUCTS DELIVERED? 
HOW LONG IS YOUR DELIVERY TIME?
HOW CAN I CHANGE IN MY ORDER?
WHY DID I ONLY RECEIVE PARTS OF MY ORDER?
HOW DO I COMPLAIN ABOUT A PRODUCT?
WHY WAS MY ORDER CANCELED?
HOW DO I CANCEL MY ORDER?
PRIVATE COLLECTION, WHAT IS THIS?

Denne hjemmeside benytter cookies. Ved at blive på hjemmesiden, accepterer du vores brug af cookies. 

en_GBEnglish (UK)
da_DKDansk en_GBEnglish (UK)